By Michael Gullan, Co-founder and Managing Director of G&G Digital
Public relations has changed considerably the past few years and is presenting exciting times for business and brands.
This change is primarily driven by technology and how content is consumed by audiences rushing towards digital platforms for information that interests them.
With the power of mobile devices, the idea of sending out press releases is simply behind the times. Younger audiences are all about instant gratification – wanting what they want, when they want it.
Traditional outward-bound PR is outdated, and brands should meet audiences where they’re consuming content. This will ensure marketing professionals are one step ahead and futureproofing their brands for today’s digital tech-savvy consumer.
Here are 4 steps to ensure your brands are ready.
- Tell stories
Engaging storytelling is key. In an era of fake news and consumers increasing mistrust of businesses and brands, good storytelling is vital. Share well-structured, authentic and engaging stories that consumers are interested in, and ensure your content reaches the right audience at the right time to have maximum positive impact.
- Add value
There’s no better time for your brand’s PR to incorporate all types of media into your strategies – paid, earned, shared and owned. This provides the opportunity to address all brand touch points and keep track of reach, frequency and conversion, calculating return of investment and offering meaningful value to your brand.
- Manage reputations
A brand crisis can happen in the blink of an eye, and through social media, reputational damage can spread in a matter of minutes. It’s important for marketing professionals to be ready to address any PR fall-out as soon as possible. This means a smart and strategic crisis communication plan and upskilling staff with the tools to address any crisis, in all channels immediately.
- Influencer marketing
The impact influencers can have on brands should not be underestimated. It’s important to cultivate win-win relationships with relevant influencers, who can provide access to their target audience.
With the Internet of Things and other game-changing technology, the future of PR is uncertain in terms of how it will continue to be affected by technology and social trends. That said, the future is exciting and the opportunities for brands to breakthrough with smart digital-savvy PR strategies has never been better.