Digital Account Executive

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OVERVIEW

First step into the building block & start of your career: Assist client service in the day-to-day management of client accounts including meeting preparations, developing briefings and presentation decks, and coordinates all logistics. Should have a clear understanding of all internal production processes. Ability to multi-task and have strong communication skills. Able to effectively lead internal meetings and strong team relationships.


ROLES

  • This is a position within Account Management with the primary responsibility of overseeing the effective administration of a piece of the business from all perspectives.
  • The AE is a lynch-pin of the account handling team and is relied upon to conduct the administrative side of an account with the minimum fuss and maximum efficiency.
  • The AE is responsible for prompt and accurate dissemination of information relevant departments within the agency
  • AE is expected to show enthusiasm for the clients business at all times and should show a desire to produce outstanding creative ideas and projects
  • The role of an AE is to ensure the routine running of the client account and day-to-day contact with the clients, ensuring that the agency staff and the clients are kept informed of any developments on the account at all times.


TASK AND RESPONSIBILITIES

Administration

  • Preparation of all necessary reports, status reports and job bags after client contact
  • Organizes regular internal status meetings and external client meetings
  • Records all client meeting, distributes contact reports within 24 hours of the necessary meeting at hand
  • Maintains a central filing system for all documentations
  • Quality checks work before leaving the agency (final approval)
  • Assists Account Manager in anticipating problems before they arise
  • Develops a healthy working relationship with client and within the agency as a whole
  • Preps and develops studio briefs
  • Assists Account Director in preparation of client meetings and larger internal briefs

Client

  • Informed client on all aspects of their projects
  • Ensures client receives regular competitive information
  • Shows enthusiasm for the clients business
  • Answers all clients queries promptly
  • Establish a good relationship with client

Creative

  • Demonstrates and drives commitment to produce outstanding work
  • Has well informed ideas on what makes great advertising
  • Provides creative teams with the necessary products to assist in generating quality work
  • Gains approval on all work and necessary print jobs
  • Checks quality of print work

Finance

  • Ensures that cost estimates are prepared correctly prior to going to the Account Director for approval
  • Saves all the necessary quotes and important documentation are saved as an external document/s
  • Ensures all approved CE’s are billed and briefed through chase
  • Ensures that all CE’s have PO’s
  • Assist in chasing client for invoice payments once communicated by finance

Traffic

  • Working with the necessary traffic manager to ensure that all work in progresses will meet the set of deadlines
  • Updates the necessary traffic manager of any required changes or updated requests
  • Reviews job statuses with traffic manager weekly
  • Regularly closes any necessary jobs where applicable
  • Submits timing plans based on traffic recommendations to client

Planning

  • Contributes to writing insightful and single minded briefs
  • Can read and interpret quantitative sales/distributed information
  • Has the ability to liaise with media department in preparing media plans for the client
  • Understands basic media terminology
  • Keeps media informed wrt development of creative work and clients budget
  • Responsible for executing and implementing of approved campaigns
  • Delegates effectively to members of the team/department


REQUIREMENTS

  • South African citizen
  • Own reliable transport
  • Tertiary Qualification or equivalent industry experience


PERSONAL SKILLS/ATTRIBUTES

  • A hands-on and professional approach with both clients and team members
  • Highly attentive to detail – you are a “well-organised” individual
  • Must be able to perform under pressure and deliver on fixed timelines
  • Outstanding admin skills
  • Marketing and general digital knowledge
  • Team worker – good interpersonal skills
  • Good communicating – verbal and written skills


KPI AND MEASUREABLE DELIVERABLES

  • Preparation of all meetings and reports i.e. agenda’s, meeting set ups and contact reports etc. contact reports sent to client after each meeting within 24 hours
  • Creating and circulating the internal job bag for each project (to traffic)
  • Ensures all approved CE’s are billed and briefed through chase with the PO attached
  • Status reports are completed and sent every Monday by COB
  • Internal Status document completed and printed prior to status i.e. by Friday 4pm
  • Closure requires to occur by Thursday 4pm so that finance can action the requests prior to pulling status