Digital Account Executive

OVERVIEW

First step into the building block & start of your career: Assist client service in the day-to-day management of client accounts including meeting preparations, developing briefings and presentation decks, and coordinates all logistics. Should have a clear understanding of all internal production processes. Ability to multi-task and have strong communication skills. Able to effectively lead internal meetings and strong team relationships.

ROLES

• This is a position within Account Management with the primary responsibility of overseeing the effective administration of a piece of the business from all perspectives.
• The AE is a lynch-pin of the account handling team and is relied upon to conduct the administrative side of an account with the minimum fuss and maximum efficiency.
• The AE is responsible for prompt and accurate dissemination of information relevant departments within the agency
• AE is expected to show enthusiasm for the clients business at all times and should show a desire to produce outstanding creative ideas and projects
• The role of an AE is to ensure the routine running of the client account and day-to-day contact with the clients, ensuring that the agency staff and the clients are kept informed of any developments on the account at all times.

TASK AND RESPONSIBILITIES

Administration

• Preparation of all necessary reports, status reports and job bags after client contact
• Organizes regular internal status meetings and external client meetings
• Records all client meeting, distributes contact reports within 24 hours of the necessary meeting at hand
• Maintains a central filing system for all documentations
• Quality checks work before leaving the agency (final approval)
• Assists Account Manager in anticipating problems before they arise
• Develops a healthy working relationship with client and within the agency as a whole
• Preps and develops studio briefs
• Assists Account Director in preparation of client meetings and larger internal briefs

Client

• Informed client on all aspects of their projects
• Ensures client receives regular competitive information
• Shows enthusiasm for the clients business
• Answers all clients queries promptly
• Establish a good relationship with client

Creative

• Demonstrates and drives commitment to produce outstanding work
• Has well informed ideas on what makes great advertising
• Provides creative teams with the necessary products to assist in generating quality work
• Gains approval on all work and necessary print jobs
• Checks quality of print work

Finance

• Ensures that cost estimates are prepared correctly prior to going to the Account Director for approval
• Saves all the necessary quotes and important documentation are saved as an external document/s
• Ensures all approved CE’s are billed and briefed through chase
• Ensures that all CE’s have PO’s
• Assist in chasing client for invoice payments once communicated by finance

Traffic

• Working with the necessary traffic manager to ensure that all work in progresses will meet the set of deadlines
• Updates the necessary traffic manager of any required changes or updated requests
• Reviews job statuses with traffic manager weekly
• Regularly closes any necessary jobs where applicable
• Submits timing plans based on traffic recommendations to client

Planning

• Contributes to writing insightful and single minded briefs
• Can read and interpret quantitative sales/distributed information
• Has the ability to liaise with media department in preparing media plans for the client
• Understands basic media terminology
• Keeps media informed wrt development of creative work and clients budget
• Responsible for executing and implementing of approved campaigns
• Delegates effectively to members of the team/department

REQUIREMENTS

• South African citizen
• Own reliable transport
• Tertiary Qualification or equivalent industry experience

PERSONAL SKILLS/ATTRIBUTES

• A hands-on and professional approach with both clients and team members
• Highly attentive to detail – you are a “well-organised” individual
• Must be able to perform under pressure and deliver on fixed timelines
• Outstanding admin skills
• Marketing and general digital knowledge
• Team worker – good interpersonal skills
• Good communicating – verbal and written skills

KPI AND MEASUREABLE DELIVERABLES

• Preparation of all meetings and reports i.e. agenda’s, meeting set ups and contact reports etc. contact reports sent to client after each meeting within 24 hours
• Creating and circulating the internal job bag for each project (to traffic)
• Ensures all approved CE’s are billed and briefed through chase with the PO attached
• Status reports are completed and sent every Monday by COB
• Internal Status document completed and printed prior to status i.e. by Friday 4pm
• Closure requires to occur by Thursday 4pm so that finance can action the requests prior to pulling status