Community managers
Always seeking savvy social media specialists to manage and grow the online communities for a range of B2B and B2C brands.
Key responsibilities
- Create outstanding engaging content according to social media strategies
- Knowledge of all social media channels including but not limited to Facebook, Twitter, YouTube, Instagram and LinkedIn
- Understanding of channel best practices and ability to apply them
- Manage communities and respond according to agreed intervals
- Ability to write and respond according to agreed brand voices
- Ability to report accurately and draw insights for future optimisation
- Keen understanding of SEO and optimised content
- Ability to immerse and understand clients’ brands quickly
Responsibilities
- Be always on monitoring communities and responding timeously
- Manage communities throughout the day
- Ignite and close conversations
- Grow fan bases
- Conceptualise and manage social media competitions and giveaways
- Respond to comments and questions with immediacy
- Report to head of Social Media
- Attend brand workshop discoveries and compile social media strategies
- Create annual content calendars
- Create weekly posting plans and attain internal and client approval
- Monitor all social media channels
- Engage with communities by diligently replying to messages and comments
- Monitor and measure the impact of content, analyse, review and provide feedback to client and head of content
- Read and understand content strategy document
- Follow international brand pages and competitors
- Assess and report back on insights or findings and adapt content when necessary
- Supply information on trends to clients and agency
- Attend relevant events
- Monitor, analyse, report and meet with client
- Conduct regular research to stay on top of trends, tools and applications in the social space
Personal requirements
- Ability to work under pressure
- Superior ability to execute multiple tasks and programs under deadline pressure
- Exceptional attention to detail
- Strong interpersonal communication skills and presentation skills
- Experience and confidence in dealing with suppliers and clients
- High level of creativity, logic and problem solving skills
- Willingness to learn, accept instructions, correction and supervision
- Willingness to work around the clock – being a community manager isn’t a nine to five job, it involves working some evenings and weekends, and responding to community members outside of work hours
Experiential requirements:
- Bachelor’s degree in communications
- Working knowledge of SEO
- Demonstrated proficiency with Microsoft Office products, blog hosting and other social media tools
- At least one or more years’ experience in social media or community management in at least five of the following channels:
- YouTube
- TripAdvisor
- Google+
- Foursquare
- Tumblr
- WordPress
- Blogger