Community managers

Always seeking savvy social media specialists to manage and grow the online communities for a range of B2B and B2C brands.

Key responsibilities

  • Create outstanding engaging content according to social media strategies
  • Knowledge of all social media channels including but not limited to Facebook, Twitter, YouTube, Instagram and LinkedIn
  • Understanding of channel best practices and ability to apply them
  • Manage communities and respond according to agreed intervals
  • Ability to write and respond according to agreed brand voices
  • Ability to report accurately and draw insights for future optimisation
  • Keen understanding of SEO and optimised content
  • Ability to immerse and understand clients’ brands quickly


  • Be always on monitoring communities and responding timeously
  • Manage communities throughout the day
  • Ignite and close conversations
  • Grow fan bases
  • Conceptualise and manage social media competitions and giveaways
  • Respond to comments and questions with immediacy
  • Report to head of Social Media
  • Attend brand workshop discoveries and compile social media strategies
  • Create annual content calendars
  • Create weekly posting plans and attain internal and client approval
  • Monitor all social media channels
  • Engage with communities by diligently replying to messages and comments
  • Monitor and measure the impact of content, analyse, review and provide feedback to client and head of content
  • Read and understand content strategy document
  • Follow international brand pages and competitors
  • Assess and report back on insights or findings and adapt content when necessary
  • Supply information on trends to clients and agency
  • Attend relevant events
  • Monitor, analyse, report and meet with client
  • Conduct regular research to stay on top of trends, tools and applications in the social space

Personal requirements

  • Ability to work under pressure
  • Superior ability to execute multiple tasks and programs under deadline pressure
  • Exceptional attention to detail
  • Strong interpersonal communication skills and presentation skills
  • Experience and confidence in dealing with suppliers and clients
  • High level of creativity, logic and problem solving skills
  • Willingness to learn, accept instructions, correction and supervision 
  • Willingness to work around the clock – being a community manager isn’t a nine to five job, it involves working some evenings and weekends, and responding to community members outside of work hours

Experiential requirements:

  • Bachelor’s degree in communications
  • Working knowledge of SEO
  • Demonstrated proficiency with Microsoft Office products, blog hosting and other social media tools
  • At least one or more years’ experience in social media or community management in at least five of the following channels:
    • Facebook
    • Twitter
    • YouTube
    • LinkedIn
    • Pinterest
    • Instagram
    • TripAdvisor
    • Google+
    • Foursquare
    • Tumblr
    • WordPress
    • Blogger

Send us your CV

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